Meet Rachel

In Rachel's words...

 

I joined the Town & Country Insurance team when I obtained my Property & Casualty license in 2012. The excitement of learning different aspects of insurance has never stopped for me even after over 10 years in the industry! I earned my first designation as a Certified Insurance Service Representative (CISR) in 2016 and am currently working towards obtaining the CISR Elite designation.

Always willing to help a customer or co-worker when possible, I want anyone interested in listening to have a better understanding of the insurance coverage options available so they can make an informed decision.

When not reading policy language at work, I greatly enjoy spending time at home with my husband Richard and our boys Victor and Harold, trying new foods and simply enjoying life!

I am proud of...

What docustomers have to say?

Rachel Dawson June 2024

I reached out to Rachel with Town & Country and she was so helpful!! She was able to get me a policy for a park model that I didn’t think would be possible. She was so friendly and easy to work with. ***Customer since 2024***

Celeste Paulsen May 2024

Rachel is terrific! She knows her stuff inside and out!! Very knowledgeable, very thorough and gave me options to think about. She explained everything she proposed but didn’t give me a hard sell which I appreciated. I’m very happy I went with her. She was recommended to me by a friend and I’m happy I […]

Sharon Olson May 2024

Very knowledgeable and helpful.

Helaine Kottke April 2024

I appreciate all the help I got from Rachel Herzfeldt-Skog. She was very kind and understanding and patient. The result was very positive! Thank You Rachel! ***Customer since 2002***

Eric & Sylvia Peterson January 2024

We had been looking around for insurance for our home at a lot of different insurance companies. We had the pleasure of working with Rachel at Town & Country Insurance of Hinckley. She was very helpful at finding the best price for the most coverage. Rachel was very professional in assisting us. Rachel is easy […]

Mike D, November 2023

Fantastic service and support from Rachel. She was extremely responsive to our needs and quickly found a new home insurance carrier for our new property. Everything was thoughtfully presenting and easy to complete. Thank you.

Kim Wagner, May 2023

I was referred to Rachel by my friend who has worked with her on her insurance needs for years. I found the whole process to be smooth and easy to understand. Her communication to me was exceptional. I didn’t feel pressured but rather supported.

Beverly Mensing, March 2023

Rachel did an excellent job of saving our policy and giving us some options that would be a good fit for us! Very pleased. Thank you Rachel!  

Heading South for the Winter?

November 9, 2022

We are again approaching that time of year when many of you will be headed to warmer climates for the winter. It is important to remind you to take the necessary measures to properly winterize your dwelling while they are away. Such things could include: Prevent the home from appearing unoccupied Forward mail, stop newspaper […]

Driving for an App

October 13, 2022

What’s a better way to get some extra cash then to drive for Uber, Lyft, Door Dash, or any other service through a mobile app?  You make your own hours and decide how much/little you want to be available.  Sure, you have car insurance and you’re a good driver, right?  But your personal auto policy […]

Keeping your insurance up-to-date

July 1, 2022

Were you busy during the pandemic fixing up or remodeling your home?   When making changes to your home, you may need to call your insurance agent on some of those home improvement projects! Examples of Home Improvement projects that can affect your home insurance Replacing your roof A new deck Adding on to your home […]

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