In Nancy's words...
My husband and I are small town people; we grew up here (in Finlayson), went to school here and go to church here. I started at Town & Country Insurance in 1984, when we were a 2-person insurance office.
Now, with three offices and over 20 employees, our operations have changed substantially since then! Insurance itself has not. It's still about trying to protect people and property from the unforeseen events that can happen to them. In rural Minnesota, people don't live cookie-cutter lives with cookie-cutter properties & circumstances. They need an agent that can meet with them, take time to understand their unique insurance needs, and advocate for them. Insurance is a complicated business and I don't believe people are well-served by buying coverage online or over the phone.
I have known many of my customers my entire life. When you insure two, three or even four generations of a family, you work hard to protect the things that are valuable to them. I do not want to let them down.
We have been very involved in our community, trying to give back to the people and community that has supported us throughout the years. One thing we focus on here at Town & Country Insurance is education. We spend a lot of time and energy growing our collective knowledge of the industry. Understanding risk exposure and how to mitigate it takes experience and knowledge. One of my responsibilities is to make sure Town & Country's cumulative knowledge is available to all of our agents when they need it.
I am proud of...
- I received my Certified Insurance Counselor (CIC) designation in 1993; in 2018 I became "tenured."
- I was the President of the Minnesota Professional Insurance Agents Association from 1997-1998.
- Town & Country Insurance was honored to be awarded an "Agency of the Year" from National Underwriter Magazine in October 2017.
I believe there will always be a need for "local" insurance professionals, and I am very proud of our current staff. They are caring, knowledgeable insurance people and I know that our customers are in good hands! I am excited about the future of Town & Country Insurance.
I received great service from Gabe Cessna, and I am very satisfied with the service and product.
I retired recently, and was fortunate enough to have had friends that retired before me. These friends recommended calling Jeni Olander at Town & Country Insurance to begin discussing supplemental insurance to Medicare. I contacted Jeni and she was a wealth of information to tap – choosing the wound up being smooth & easy. I […]
Once again, our company will remain with Town & Country Insurance (Hinckley branch) because of their loyalty to us. Our renewal process has always been easy. They always put us first to make sure we are getting the best coverage for our money. Gabe & Vicki, our agents, are the best! They are there to […]
Sarah was very nice & helpful. I will definitely be a long-standing customer! Thank you!
I’ve been doing business with Town & Country for a number of years. When I started my business and was looking for liability insurance, I spoke to Vicki & Gabe. Vicki has gone over my coverages to make sure all is what I need for coverage. Always so helpful and friendly. She asked if I […]
I was very pleased with thoroughness and time spent going over information to help make decisions. I would recommend Town & Country Insurance to other people!
You have been a wonderful person and company to do business with. Thank you!
Barb recently worked with me in shopping around and looking over different policy options as I shopped for my first insurance plan on my own as an adult. Even over the phone, Barb explained things and compared things in such a professional manner. In a manner that made me feel like I could have been […]
We are very happy to have Town & Country as our insurance agents! You are (both) very informative, taking time to help Rose understand a few things. You were both very fun to work with and we enjoyed the laughs we shared. Thank you both for a very-much enjoyed visit and our savings on renewed […]
Judy has been great to work with, helping us to find the insurance coverage we need at reasonable rates. Thanks!
I’ve been very happy with the service I have received with Town & Country Insurance. I have my personal, business & health insurance (with them.)
Julene made time for me as a “walk-in” to address a correction & go over my policy. I appreciated the phone calls she made and the follow up to ensure my information was correct.
Every year, Vicki extends (the) opportunity to review my business policy, often bringing up concerns I have not considered. She’s thorough, accurate and professional in doing so. At first I was afraid she was trying to sell me on higher-cost policy, but I’m glad to report she’s also always looking for ways to lower premium […]
Working with Town & Country has been good; I’ve been with them since 1993. Jenell is always great with questions. (She has) found me less expensive car insurance along with my house insurance. All is good! Won’t change!
We have worked with Jeni Olander for many years. She has done a great job at taking care of our health insurance needs. We have referred her to friends of ours.
Jeni is an absolute lifesaver! As I was preparing to retire, I was given incorrect information from an insurance agent who was trying to sell me a private health insurance policy. I was told that I did not qualify for MNSure and my only option was private health insurance or COBRA. Both options are very […]
We just met with Nate for our annual review and were very happy. Customer service is alive and well at T&C Insurance with great staff and agents to help you. Another good company to shop local with!
Sarah Jerry was great! Very helpful and courteous!
You (Rachel) are a pleasure to work with and answered all questions well!! Stay being nice!
Jeni, I am writing this note to let you know how much I appreciate the amount of time you spent with me so that I would make the right decisions. Having run my own restaurant for over 16 years, I know how important “word of mouth” is. The decision you helped me to make were […]