Meet Nancy!

In Nancy's words...

My husband and I are small town people; we grew up here (in Finlayson), went to school here and go to church here. I started at Town & Country Insurance in 1984, when we were a 2-person insurance office.

Now, with three offices and over 20 employees, our operations have changed substantially since then! Insurance itself has not. It's still about trying to protect people and property from the unforeseen events that can happen to them. In rural Minnesota, people don't live cookie-cutter lives with cookie-cutter properties & circumstances. They need an agent that can meet with them, take time to understand their unique insurance needs, and advocate for them. Insurance is a complicated business and I don't believe people are well-served by buying coverage online or over the phone.

I have known many of my customers my entire life. When you insure two, three or even four generations of a family, you work hard to protect the things that are valuable to them. I do not want to let them down.

We have been very involved in our community, trying to give back to the people and community that has supported us throughout the years. One thing we focus on here at Town & Country Insurance is education. We spend a lot of time and energy growing our collective knowledge of the industry. Understanding risk exposure and how to mitigate it takes experience and knowledge. One of my responsibilities is to make sure Town & Country's cumulative knowledge is available to all of our agents when they need it.

I am proud of...

I believe there will always be a need for "local" insurance professionals, and I am very proud of our current staff. They are caring, knowledgeable insurance people and I know that our customers are in good hands! I am excited about the future of Town & Country Insurance. 

Real customers.

Penny Brindamour – July 2025

Good service and always wonderful about questions.  Have been with T&C for many years. **Customer Since 1999**

Susan & Paul Herby – June 2025

We were thrilled when we met Rachel as she is truly a “hometown girl!”  Raised on Sturgeon Island, she already knew of our property.  She took hours to review insurance details with us, and looked for the best policies for our needs.  We wanted a local representative to take care of all our insurance needs […]

Debra Juettner – June 2025

Jenell has always had our best interests at heart.  She answers questions promptly, and is always professional and courteous. **Customer Since 2018**

Mary Jo McQuiston – June 2025

**Customer Since 2009**

Mora Housing Authority, Adrian Bixby -June 2025

It was nice to meet Jack. Very thorough, answered questions. Also helped get another building insured that wasn’t one the list for certain property. Great company always gets back to me right away. I usually call or email Rhonda, she is AMAZING to work with as well. **Customer Since 1996**

Lavonne Vayder – June 2025

Vicki was kind, efficient and knowledgeable. **Customer Since 2001**

Wayne Cessna-Rosehill Cemetery – May 2025

Vicki was very thorough and pleasant to work with. **Customer Since 1999**

Shannon Novak – May 2025

I have had a great experience with Town & country Insurance.  I have been a customer for over 20 years, and will continue my business with your company.  Jenell is an exceptional agent that goes the extra mile. **Customer Since 1996**

Lavon Pace – May 2025

It’s nice to have insurance in my home town.  Jenell was very knowledgeable and kind, we even had a laugh or two. It’s nice doing business with a friendly person. **Customer Since 2025**

Bruce Floyd – May 2025

We needed to find  another home insurance. I contacted Town & County for some quotes. I received more than one quote in a few days. After I received the quotes there was no pressure to make a decision. It took me a few weeks to review and decide. I made an appointment to discuss my […]

Chad Santillo – May 2025

Very pleasant experience getting insurance on my bike. **Customer Since 2025**

Judy Jacobson – May 2025

Jenell was great, she was fast, efficient and explained everything to us. I would recommend her to anyone! **Customer Since 2025**

Robert Diede – April 2025

Been with the company for many years, very pleased. **Customer Since 1997**

Jerry Telker – April 2025

I’ve been with Town & Country for many years.  Vicki has been my rep for all the time I’ve had commercial policies.  She checks every year to make sure the coverage is adequate.  Vicki is always friendly and we can discuss everything in terms I can understand. **Customer Since 1999**

Nancy Moulton – April 2025

Signing up for Medicare was very overwhelming. Friends of ours referred us to Holly Alleman. She was so helpful in getting my husband and my Medicare insurance set up for us. We really appreciate how kind and helpful she was. **Customer Since 2024**

Alex Amor – April 2025

Amazing service, friendly staff and it was done very fast. 10/10. Definitely recommend. **Customer Since 2025**

Dorothy Nolan – April 2025

Holly was great. She made everything so easy. She was very informative and did all the hard work for us. Thank you Holly. **Customer Since 2002**

Brandon Melzark – April 2025

Town and Country Agency is an excellent insurance company to be associated with. You have all provided excellent service to our company over the years and with past businesses. Thank you to the entire group of dedicated employees and owners. **Customer Since 2006**

Judy Goldberg – April 2025

April Alberg at Town &Country Insurance was a very knowledgeable and helpful person who helped me find the right insurance for my needs! The process was extremely fast and easy. The staff were all pleasant and friendly! **Customer Since 2025**

Jerry Telker – March 2025

I always feel as if I’m an important part of your business. Helpful in every way. I enjoy talking with Vicki and she tells me what maybe I should be looking for but never pushy. **Customer Since 1999**