In Lisa's words...
I started off in the Insurance & Securities industry in 1988. I came into the industry as a young adult, interested in learning and helping teach people how to protect their family's assets - and save for their retirement year. In 1989, I joined Town & Country Insurance and attained my Property & Casualty license. A short time later, my husband Tim & I bought a retail store, which we ran together until 2002.
In 2003, I returned to Town & Country Insurance in the Accounting & IT role. Today, I am once-again licensed in Property & Casualty and I assist in training new employees and overseeing the daily operations.
When I am not at work, you will find me alongside my husband gardening, traveling, riding bike, tending to our chickens, and spending time with our three granddaughters. I am also passionate about learning more about God, and I love to attend bible study.
One of my many favorite sayings is "you always have a choice."
I am proud of...
- After being a licensed agent since 2003, I received my Certified Insurance Service Representative (CISR) designation in 2019! This helps me to better understand our customers' needs and apply that knowledge in employee training.
- Serving on the Pine Habilitation and Supported Employment (PHASE) board of directors since 2007.
I met Vicki Marks to review the policy and recent claims for First Lutheran Church in Hinckley. She was very pleasant to visit with and answered all questions I had. Thanks for taking the time to talk with me. **customer since 2016**
I have been doing business with Town & Country for quite a few years. You can buy insurance anywhere but you don’t get the feeling of being valued, as I feel with everyone at T & C. Vicki has been a great help finding what I need for business insurance. Sending out any certificates or […]
How time flies! Another renewal date has come, like always Gabe came to our office and brought all the renewal papers in an organized packet and went through them with us. We really enjoy working with Gabe & Vicki (business team) because the two of them together are a great team! We appreciate there hard […]
Very professional and helpful **customer since 2004**
Our agent Rachel was so helpful and got us information within a day. She updated us often going through the process and her quote was the most competitive in our area. She was friendly and on top of everything. We are very happy with the company & Rachel. We wouldn’t change anything or offer other […]
Agent Joni Smith is amazing and I would highly recommend her and Town & Country Insurance to anyone seeking insurance coverage/carriers **customer since 2022**
Jenell Carlson gets 5 starts from me! She is nice and very good at her job! **customer since 2014**
We started a business, I reached out to April A and she was amazing. She took care of our needs and was very prompt in responding. Would recommend for any business owner. **customer since 2022**
Jeni was amazing! She made the MNSure process so simple and painless. Found me exactly what I wanted and needed. Will definitely recommend her to others in my situation. **customer since 2022**
Rachel is always very helpful in finding the right insurance for a good price! **customer since 2009**
***customer since 2003***
We had an issue with our car insurance, and Sarah quickly found us a better deal. She did all the legwork, and explained it all to us. Got the whole thing, old policy terminated, new policy in place, done in less than 2 days. We got better coverage at a cheaper price. I like that! […]
Always great to work with. Joni has always worked diligently to get us the best deal that meets our needs.
My experience with Town and Country has always been positive. I primarily deal with Vicki. She has been very helpful. Answering all questions and explaining all aspects of our policy. I have recommended Town and Country to others. Thanks Vicki for your work with us!
Back in December, I emailed Jeni with a question about changing my supplemental medical insurance to a plan that would cost less for out of pocket expenses. At an appointment with her the following day I explained that I was looking at a shingles vax for $197 and upcoming cataract surgery. She very quickly pointed […]
They are very helpful. Jenell has to be one of the nicest people I’ve ever met extremely knowledgeable, answers all questions to where it’s understandable. Glad I switched from USAA! **customer since 2011**
They worked with us to get the best policy we wanted at the lowest cost possible. They were very helpful explaining everything. Jenell was our agent and she was great. **customer since 2022**
Julene has helped us for many years with out Auto & House Policy. She responds quickly back to us and is so helpful. Thank you Julene. **customer since 2017**
Jeni has been beyond helpful with all of our Medical Health Insurance. She really knows about all the different options and what is best for us. She has also been helpful for any problems that has come up. Thank you Jeni!! **customer since 2017**
I had a very good experience. Jenell is very professional and good at what she does. I was very satisfied with what she did for me. She is very friendly and made me feel comfortable. **customer since 2021**